FAQs

California Home Care ServicesHave questions about home care in the Santa Clara County or Alameda County area? The Visiting Angels home care team has answers! We’ve compiled some frequently asked questions below to help you find the answers you need.

If you don’t find the answers to your questions below, feel free to contact us any time and we’ll be happy to answer any questions you may have about our services.

Question: Are your caregivers CNA’s?

  • Answer: Many of our caregivers are CNA’s or have other credentials. However, we feel that it is even more important that all of our caregivers be experienced. Many other agencies will “train” caregivers by showing them videos; we require that every one of our Visiting Angels caregivers have local verifiable experience, and excellent references.

Question: Do your caregivers speak English?

  • Answer: All of our caregivers speak, read and write English. We also have many caregivers that are multi-lingual, so please let us know if you would be more comfortable with a caregiver that also speaks another language in addition to English.

Question: Will I get to meet the caregiver first?

  • Answer: Yes! We feel that it is absolutely essential that your caregiver be someone that you feel completely comfortable with. We will introduce you to a caregiver whose skills and personality we feel would be a good fit, and give you the opportunity to select your caregiver after a personal interview.

Question: I only need occasional help, can you provide that?

  • Answer: With our ‘Angel Calls’ program we are able to provide one of our on-call caregivers for those who need occasional assistance.

Question: Do you have a 4 hour minimum like other agencies?

  • Answer: We recognize that some people really do need service everyday, but a 4 hour shift is more than is required. When appropriate, we do everything that we can to schedule shifts of as few as 3 hours.

Question: What about taxes and insurance for the caregivers?

  • Answer: Our caregivers remain our employees the entire time that they are in your home. This means that you can be confident knowing that our caregivers are completely covered by our worker’s compensation and liability insurance policies and that all legally required taxes are paid for and handled by Visiting Angels.

Question: Are you a locally owned home care business?

  • Answer: Yes. Chris Wheaton and Tani Holstege-Wheaton, the owners of Visiting Angels in Sunnyvale and Visiting Angels of Fremont, have been members of this community for nearly their entire lives. Chris grew up in Menlo Park/Atherton, and Tani grew up in Fremont. They make their home in Los Altos with their 4 children.Visiting Angels is an active member of the Los Altos Chamber of Commerce, the Sunnyvale Chamber of Commerce and the Fremont Chamber of Commerce. We also sponsor local baseball teams in Los Altos/Mountain View Pony Baseball. Chris and Tani are on the Board of Trustees of Senior NewWays.

Question: Do you provide home care services in Palo Alto?

  • Answer: Yes. Visiting Angels is proud to provide quality, compassionate home care services in Palo Alto, CA and throughout Santa Clara and Alameda Counties.

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